Why Seafood Island Market! Market! branch sucks?

I first posted a Twitter message last May 22nd around 8:13 AM and the tweet was, "Seafood Island Market! Market! branch sucks. They don't know how to treat their customers right!"

Last Saturday morning, May 22, my team mates and I went for an early drink. Yes, we had few buckets of beer after our grueling shift at Seafood Island Market! Market! branch. We were drinking early that morning because it was our payday last May 21 so just treat ourselves for it. 

During our first round of beers, we tried to order some Sisig Kapampangan and Lechon Kawali. We waited for a few minutes to have our "pulutan" to be served knowing that Lechon Kawali was not available. So we just ordered two Sisig Kapampangan. After 15 minutes of waiting, we already finished our first round of beers and the waiter approached us telling that the Sisig Kapampangan was not available as well like the Lechon Kawali. The waiter told us that we should try the Chicken Sisig. So we give it a shot and order two of them and the next round of beers. The beers were already served but not the Chicken Sisig. We followed up the "pulutan" and we waited again for the next 10 minutes. At last, the Chicken Sisig was served but our bottle were already empty of beers. So we have ordered again the next round of beers. When the sisig was served, I asked the waiter for a soy sauce. I thought, the soy sauce will be served in less than a minute. I was so wrong, the soy sauce was served when we have already finished eating our sisig. What a crappy customer service can we get from them. 

We were almost done with our beers and we decided to eat our breakfast. We got hungry and asked for the menu for their breakfast meals. We had the menu with us and we were about to order when the waiter told us that their available meals were Tocino and Boneless Bangus. What happened to the tapa, longganisa, hotdog and other breakfast meals that they offered?

In my opinion, if a restaurant or a fast food chain is offering breakfast meals to their customers, it is a protocol to their company that they need to make sure that the they already stacked up their food before they close their branch prior to that. But I guess, Seafood Island is not prepared for that. Knowing that there are 3 call center companies near to their branch. 

So we decided not to eat our breakfast there. We just get our bill and from the very start, we told the waiter that we have our Telus ID with us. Yes, they acknowledge the Telus ID and we do get a 10% discount, I think. But I'm not sure with the right figure. So our bill, didn't get a discount and the waiter argued with us because our bill was already punched. We told them that we haven't pay yet so there's no reason that we can't get the discount. The waiter still argued with us, so we decided to pay the whole amount and left their branch. 

Can you call this proper customer service? I doubt it! Their branch don't know how to treat their customers right. They should get the corresponding sanction for this matter! I will never go back to any Seafood Island branches.

========================

Picture Source: http://www.myfoodtrip.com/assets/siteimages/217301_12608675178289.jpg